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Switch to customer lets you see the store as a customer sees it, then switch back to your own account without logging in again. Shows in: Users list, order page

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Turn it on

Go to WooCommerce → Powerups and switch on Switch to customer.
If the User Switching plugin is active, this power-up stays off. Use one or the other.

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Switch to a customer

You’ll find a switch link in three places:
  • Users list: Switch to under the user’s name.
  • User profile: Switch to this customer.
  • Order page: Switch to customer opens that order in the customer’s My Account.
After switching, you land on the page picked in After switching, open. From an order, you land on that order in My Account. Links that point off this site are ignored, and you land on the settings page instead.
The Viewing as banner at the bottom right of the store, with the Switch back link

The Viewing as banner at the bottom right of the store, with the Switch back link

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Switch back

While switched, a banner at the bottom right says who you’re viewing as. Switch back from:
  • the banner (Switch back to …),
  • the admin bar,
  • the My Account menu.

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Who you can switch to

  • Only users with a role you tick under Who you can switch to.
  • Never admins, and never anyone with more access than you.
  • You need permission to manage WooCommerce and to edit that user.
On multisite, only super admins can switch, because WordPress only lets them edit other accounts. Shop managers and site admins don’t get the links.
If another staff member is already switched into that customer, you’re warned and asked to confirm (Switch anyway).

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How long a switch lasts

  • Your cart and the customer’s cart are kept separate.
  • A switch ends when you log out or log in again.
  • It expires after 12 hours.
  • Changing your password ends it.

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Settings

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Audit log

Every switch is logged under WooCommerce → Status → Logs, source admin-powerups-switch-user.

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Data

Records of switches that are still active expire on their own within 12 hours, even after the plugin is deleted.
Last modified on September 28, 2026